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  • Our products are hand-made to order.

  • Please allow 7 days from the date of your order for your Heavenly Scented products to arrive.

  • We hope that you love any hand-crafted, heavenly-scented items that you purchase. Please feel free to tag us in your social media posts so we can see our products in their new homes with you.

  • INSTAGRAM: @theheavenlyscentsco        TWITTER: @scents_the

  • You have 14 days to return your items to us - unused and in a resellable condition - for a full refund (excluding postage) if they are not as you were expecting or are no longer required.

  • Any returned items should be sent in their original packaging to: The Heavenly Scents Company, 16 Dunmail Close, Manchester. M29 7JN.

  • Candles that have been lit and items that have been used or altered in any way by the customer cannot be returned. However, if you are not entirely satisfied with any product, we would welcome your written feedback via email or post to help us maintain our product quality and service.

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